Delivery
📦 Order Processing Time At Kazival, we want to ship your order as quickly as possible. All orders are processed within 1–2 business days. During peak periods or on holidays, processing may take an additional 1–2 days, but we are always working to keep delays to a minimum.
🌍 Delivery areas We currently ship our products exclusively to Germany, Austria and the USA.
🚚 Estimated delivery time for standard shipping:
- Germany & Austria: 7–14 working days
- USA: 12–20 working days
- Delivery times may vary depending on the local postal services.
💰 Shipping costs
Shipping is completely free for you at Kazival. We deliver free of charge to all addresses within Germany, Austria and the USA .
To ensure maximum transparency, we do not charge any additional delivery fees at checkout – the price you see on the product page is the final price including delivery. We make this possible through efficient logistics planning and direct collaboration with our international shipping partners.
📦 Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. It may take 24–48 hours for tracking updates to appear.
🚫 Unexpected delays Shipping delays may occur due to:
- Weather conditions
- High volume of holidays
- Global transportation problems
- Should your order be significantly delayed, our support team will assist you immediately.
📨 Incorrect Address / Missing Information Please double-check your delivery address before placing your order. If the address is incorrect or incomplete, delivery may be delayed or fail. Kazival is not responsible for orders shipped to addresses incorrectly provided by the customer.
🔄 Lost or Stolen Packages If your package is lost, stolen, or if the tracking information shows it as "delivered" but you haven't received it, please contact us. We will help you investigate the matter and find a solution.
🤝 Our Promise At Kazival, we want your experience to be smooth and stress-free. If you have any concerns about delivery, simply contact our support team – we're here to help.
💳 Accepted payment methods
To offer you a safe and flexible shopping experience, various convenient payment methods are available:
- PayPal: Fast and secure payment with integrated buyer protection.
- Credit cards: We accept common providers such as Visa, Mastercard and American Express.
- Direct payment methods: Take advantage of convenient options such as instant bank transfer or Klarna invoice purchase.
- Mobile payment: Fast checkout via Apple Pay or Google Pay.
All transactions are SSL-encrypted and meet the highest security standards.
